According to industry research experts, over 6o% of resident turnover is controllable. Residents leave primarily due to dissatisfaction and not seeing the value for which they are paying.
Susquehanna Realty Management LLC reduces turnover through providing referral-worthy service and by offering a number of "value-add" programs to residents.
Value-Add Programs Include:
- 24 Hour Emergency Maintenance Number - Residents are provided with a telephone number where they can obtain help in a maintenance emergency 24 hours a day.
- Online Account Access - Residents are provided with a user name and password so that they can access their rental account, view their transaction history, review any outstanding balances and submit a service request for maintenance.
- Flexible online payment options. We accept credit cards or electronic checks with no additional cost to you, the owner. Residents are able to access this service directly through our website.
- Quarterly Newsletter - Providing in-touch, helpful information - we produce a quarterly newsletter.
- Resident Referral Program - We have a resident referral program in place to reward resident's for their referrals. This program serves property owners as an effective source of traffic generation and leads.
Please contact us for more information